UK Bank Migrates to Modern Identity Management Microservices

Overview

The customer is one of the largest banking and insurance holding companies in the UK. They used Ping Data Governance (PDG) to centrally manage and control access to identity and profile data within the organization. PDG was reaching End of Life and was supposed to be replaced with Ping Authorize. The team identified several issues with this migration: migration activities requiring config and custom adapter/plugin updates, some custom adapters and plugins not supported by Ping Authorize, no upgrade utility requiring manual reinstallation, high licensing and infrastructure costs, dependency on external vendors, and skills not available in-house.

The Challenge

The customer uses Ping Data Governance (PDG) to centrally manage and control access to identity and profile data within the organization. PDG was reaching EOL and was supposed to be replaced with Ping Authorize. The team identified few issues with this migration: Migration activities (Updates required for Configs & Custom adapters/plugins) Some of the custom adapters and plugins are not supported by Ping Authorize No upgrade utility, configs must be reinstalled manually. High licensing and infrastructure cost Dependency on external vendor for migration and other support Skill not available inhouse and expensive in the market to develop and maintain

The Solution

After careful deliberation, a custom-build microservices approach was adopted:

- Built the APIs as Microservices per SCIM2 standards and base configuration catering to all customers.

- Extensible design supports One Identity Strategy and adheres to the customer’s Microservice architecture, design & security patterns.

- Built using Spring Boot, UnboundID LDAP and SCIM2 SDKs.

- Effective load balancing (PDG used direct server communication which degraded performance).

- Easy scalability leveraging customer’s PAAS PCF (Pivot Cloud Foundry), compared to PDG scaling which demands a minimum of 6 months.

- Enhanced security for Secret Management via Hashicorp Vault; earlier passwords were maintained and updated within PDG.

- Minimal or no involvement in Platform Upgrades (OS Patching / Upgrades etc).

The Impact
Seamless Migration Across Applications
Seamless migration covering 13 customer applications and 3 internal/staff applications without any impact to customers.
Zero Post-Migration Incidents
Post-migration, there were zero incidents, issues or observations resulting in improved customer experience and trust.
Operational and Cost Efficiency
Helped saving approx. over £220k per year.
Simplicity
Performance and Deployment Improvements
Customer Satisfaction
Performance and Deployment Improvements
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The Outcome

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Helped saving approx. over £220k per year.
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7x times improvement with respect to deployment duration in comparison to PDG
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12x times improvement with respect to server maintenance activities
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Supported Peak Transactions Per Second(TPS) of 449 on a particular day
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Peak Volume of 1.84 million transactions processed in a day
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Total Volume of 32 million transactions processed since deployment

Partner Ecosystem

Companies we work with

"A tailored IAM solution delivered where others failed. Strong technical expertise, reliability, and a proactive approach resulted in a far more efficient system. Looking forward to future engagements."
Marketing Effectiveness Platform
Director, Cybersecurity & Privacy
Barclays
"Trevonix keeps us ahead of IAM trends and evolving compliance standards. Their expertise ensures we stay aligned with the latest technologies and industry protocols."
Manufacturing Company
Head of IT
"The pilot demonstrated clear value, saving time, reducing costs, and improving the shopfloor experience. A practical approach that helped identify the right solution quickly."
Retail Chain
Head of IT
"Trevonix turned a stalled PAM deployment into a secure, well-governed capability, eliminating shared passwords, strengthening controls, and improving audit visibility."
UK University
Head of IT
"Trevonix delivered a phased, low-disruption migration, enhancing our CIAM with modern features, seamless integrations, and a smooth customer transition."
Product Company
Owner
“Trevonix’s commitment to proof of concept and maintaining business continuity during implementation demonstrated their value as a trusted technology partner.”
Cinema Operator
Head of IT
“Trevonix rapidly integrated critical systems and implemented a 1-Day Leaver control, significantly strengthening our security posture.”
Energy Company
Head of IT
“Trevonix transformed our IGA onboarding with speed, structure, and automation, turning fragmented processes into a governed, audit-ready capability with measurable global impact.”
Bank
Head of IT
“Trevonix brought strong domain expertise and best practices to transform legacy systems into scalable architecture. Their ability to deliver complex, end-to-end, multi-vendor solutions set them apart.”
Consulting Company
Head of IT
“Trevonix delivered seamless integration across legacy and modern systems. Their commitment to proof of concept and business continuity demonstrated real partnership and ensured a smooth implementation.”
Government Organisation
Head of IT
“Trevonix implemented a flexible, cloud-first identity platform in weeks, improving security and customer experience. Their work simplified our architecture and delivered progress we didn’t think possible in 12 months.”
José Morales
Digital Asset Management Company
“Trevonix combined deep expertise and best practices to modernise our legacy infrastructure into a scalable architecture. Their ability to deliver complex, multi-vendor systems made them the strongest value partner.”
British Bank
Head of IAM
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Govern.
Control.
Protect.
Secure identities.
Simplify access.
Manage continuously
Govern.
Control.
Protect.
Secure identities.
Simplify access.
Manage continuously.

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