Telecom Leader Simplifies Onboarding with Passwordless IAM

Overview

A leading telecom operator faced significant challenges with its customer registration journey. The existing 14-step process created friction, leading to high dropout rates and a poor customer onboarding experience. Additionally, fraudulent account takeover risks demanded stronger login security measures. The objective was to simplify registration, strengthen authentication and deliver a seamless onboarding experience while maintaining strong security.

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The Challenge

- A 14-step registration process led to a 67% dropout rate.

- Only 1 in 3 customers who attempted registration were successful.

- Fraudulent account takeover risks required enhanced login security.

- Needed a more flexible, low-code solution to support evolving customer journeys.

The Solution

Trevonix, in collaboration with Ping Identity, implemented a modern cloud-based identity solution with the following enhancements:

- Migrated to a PingOne Cloud solution for streamlined customer journey orchestration.

- Introduced Passwordless login with Passkeys, including biometric, OTP, and FIDO support.

- Implemented Auto Registration API to simplify post-sale customer account setup.

- Delivered registration flow enhancements for both consumer and business users, including migration of usernames to email-based logins.

The Impact

Successful Auto Registration

Reduced onboarding friction with automated customer registration.

Enhanced Security

Passkey-based authentication lowered security incidents.

Seamless User Journeys

Simplified registration and removed existing flow complexity.

Simplicity

Scalable Infrastructure

Customer Satisfaction

Scalable Infrastructure

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The Platforms

PingOne Cloud

Passkeys (FIDO, Biometrics, OTP)

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Companies we work with

“Trevonix brought the industry experience, technology expertise and proven best practices necessary to transform our legacy infrastructure to a standards-based, scalable architecture.”

Allica Bank

Head of IAM

“They very quickly managed to get a grasp of the legacy product and the target design, which has helped to deliver this release with top quality, where we have zero post release incidents, which is a rare feat for a release of this massive complexity.”

"Big 4" UK Brand

Identity Product Owner