A leading telecom provider undergoing a large-scale merger required seamless integration of distinct identity systems, user bases, and security protocols. The key objective was to create a unified identity platform that would deliver a smooth transition for legacy customers while enabling secure, scalable, and modern digital experiences.
- Integration of multiple identity systems and security protocols.
- Enabling a smooth customer transition without disrupting existing user journeys.
- Reducing duplicate accounts by linking legacy user accounts.
- Implementing modern security measures without compromising usability.
Trevonix partnered with Ping Identity to design and implement a unified cloud-based identity infrastructure. Key solution elements included:
- Leveraging PingOne DaVinci orchestration to create seamless customer journeys.
- Deploying PingOne MFA and PingProtect to strengthen account security.
- Building a cloud infrastructure to onboard both new and legacy users.
- Linking legacy accounts to the new system to minimize duplication.
- Preserving existing user flows while adding new, feature-rich digital journeys.
PingOne DaVinci
PingOne MFA
PingProtect
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