Global Provider Migrates from Legacy OpenAM to Modern IAM Platform

Overview

Global analytics and decisioning provider needed to upgrade its identity infrastructure. Their on-premises OpenAM 10 + OpenDJ implementation had reached end-of-support, creating security and operational risks. With over 250 enterprise customers depending on the system, the migration required a carefully planned phased approach to ensure zero disruption.

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The Challenge

- Outdated OpenAM 10 + OpenDJ platform requiring urgent upgrade.

- Supporting 250+ enterprise customers with no disruption.

- A “big bang” migration was not feasible due to flow complexity.

- Requirement to run OpenAM and Ping AIC in parallel during migration.

The Solution

Trevonix, in partnership with Ping Identity, designed a phased migration strategy to ensure business continuity:

- Migrated to Ping AIC from OpenAM with minimal disruption to customer journeys.

- Implemented multiple models: session/token management, policy enforcement, federation, and SSO.

- Built a phased migration approach, keeping OpenAM and Ping AIC running simultaneously.

- Utilized Ping Gateway to route customers during migration.

- Deployed backend user store sync to ensure uninterrupted customer experience.

The Impact

Seamless User Journeys

No customer disruption despite phased migration.

Successful Migration

Moved from unsupported infrastructure to modern cloud-based platform.

Scalable Infrastructure

Cloud foundation supports future growth and onboarding.

Simplicity

Phased Migration Strategy

Customer Satisfaction

Phased Migration Strategy

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The Platforms

Ping AIC

Ping Gateway

User Store Sync

Advancing enterprise security standards

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Companies we work with

“Trevonix brought the industry experience, technology expertise and proven best practices necessary to transform our legacy infrastructure to a standards-based, scalable architecture.”

Allica Bank

Head of IAM

“They very quickly managed to get a grasp of the legacy product and the target design, which has helped to deliver this release with top quality, where we have zero post release incidents, which is a rare feat for a release of this massive complexity.”

"Big 4" UK Brand

Identity Product Owner