Healthcare providers continue to accelerate digital transformation by expanding patient self-service capabilities through online portals such as MyChart. While these platforms improve accessibility and convenience, they have also become attractive targets for identity fraud, account takeover attacks, and synthetic identity abuse.
To help healthcare organisations strengthen digital trust, Ping Identity has announced that its Identity Verification and Fraud Protection capabilities are now listed in Epic Toolbox. The integration enables organisations using MyChart to embed high-assurance identity verification, fraud detection, and adaptive risk responses directly into patient account creation and recovery journeys.
Strengthening Patient Identity Security
Healthcare organisations must balance two critical priorities: providing patients with seamless access to digital services while protecting highly sensitive personal and medical information.
Account creation and account recovery are particularly vulnerable stages of the patient journey, where attackers frequently attempt:
- Account takeover attacks
- Synthetic identity fraud
- Credential abuse
- Social engineering
- Identity impersonation
Ping Identity's solution addresses these risks by combining identity verification with real-time fraud intelligence, enabling healthcare providers to verify legitimate patients while reducing friction for trusted users.
Three Core Capabilities
The solution available through Epic Toolbox provides three integrated capabilities designed specifically for MyChart environments.
Identity Verification
Patients can securely verify their identity during account creation and recovery using:
- Government-issued identity documents
- Biometric facial matching
- Liveness detection
These controls help ensure that only legitimate users gain access to patient accounts.
Threat and Risk Detection
Ping continuously evaluates behavioural and environmental signals to detect high-risk activity, including:
- Synthetic identities
- Account takeover attempts
- Suspicious login behaviour
- Fraud indicators
Risk analysis occurs in real time, allowing organisations to respond before fraud is successful.
Dynamic Orchestration
Using no-code orchestration, organisations can automatically determine the appropriate response for each interaction.
Depending on the assessed level of risk, the platform can:
- Allow access
- Request additional verification
- Trigger step-up authentication
- Block suspicious activity
This adaptive approach improves both security and the overall patient experience by applying stronger controls only when necessary.
Supporting Secure Digital Healthcare
Rather than replacing existing healthcare infrastructure, Ping Identity's solution integrates with MyChart-connected environments, enabling organisations to modernise patient identity security without disrupting existing workflows.
The platform also follows privacy-preserving principles by minimising personal data collection and supporting rapid deletion of personally identifiable information (PII) after verification. These capabilities help organisations align with healthcare privacy and compliance requirements, including HIPAA-related obligations.
Why Identity Matters in Healthcare
Healthcare has become one of the most targeted industries for identity-based attacks.
Patient records contain valuable personal and financial information, making healthcare portals attractive targets for cybercriminals. As digital healthcare services continue to expand, protecting patient identities is becoming just as important as protecting the underlying infrastructure.
Modern healthcare identity strategies should include:
- Strong identity verification
- Adaptive authentication
- Behaviour-based fraud detection
- Continuous risk assessment
- Identity orchestration
- Privacy-first verification processes
By embedding these capabilities into patient journeys, healthcare providers can improve trust while reducing operational overhead and fraud losses.
Trevonix Perspective
As a trusted Ping Identity partner, Trevonix recognises that healthcare is one of the industries where digital trust has the greatest impact on both security and patient experience.
Modern healthcare organisations must move beyond static authentication towards continuous identity verification and risk-based decision making. Patient onboarding, account recovery, and digital access should be protected through identity-first security that combines verification, behavioural analytics, fraud detection, and adaptive authentication.
The availability of Ping Identity's solution within Epic Toolbox reflects the growing importance of embedding identity security directly into healthcare workflows rather than treating it as a standalone security function.
At Trevonix, we help healthcare organisations design and implement identity-centric security strategies that strengthen patient trust, reduce fraud, and support regulatory compliance while delivering seamless digital experiences.
Key Takeaways
- Ping Identity's Identity Verification and Fraud Protection solution is now listed in Epic Toolbox.
- The integration enables secure patient account creation and recovery for MyChart environments.
- Identity verification includes biometric matching, government-issued ID verification, and liveness detection.
- Real-time fraud detection helps prevent account takeover and synthetic identity attacks.
- Identity-first security is becoming a critical component of modern digital healthcare strategies.
Reference
Ping Identity – Ping Identity Verification and Fraud Protection Listed in Epic Toolbox Official Press Release
