Job Overview

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Responsible for managing and supporting the Identity Governance platform in a managed services environment. The role involves handling day-to-day operations, access governance, troubleshooting, and continuous improvement of IAM processes. Experience with Saviynt IGA is preferred. Should have hands-on experience in setting up and managing Saviynt managed services from scratch, including transition, steady-state operations, and continuous improvement.

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Key Responsibilities

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• Saviynt Operations & Support
  -Handle daily operations in Saviynt (access requests, provisioning, deprovisioning)
  -Monitor jobs, workflows, and system health
  -Resolve incidents, service requests, and user issues within SLA
  -Manage escalations and critical issues ‍
• User Lifecycle Management (JML)
  -Execute Joiner-Mover-Leaver processes
  -Ensure timely onboarding and offboarding
  -Manage role-based and entitlement-based access ‍
• Saviynt Configuration & Enhancements
  -Configure workflows, approval processes, and policies
  -Manage roles, access requests, and certifications
  -Work on rules, analytics, and controls within Saviynt
  -Perform system upgrades, patches, and configuration changes ‍
• Integrations & Connectors
  -Support integrations with:
  -Active Directory / LDAP
  -HR systems (Workday, SAP, etc.)
  -Target applications (cloud/on-prem)
  -Troubleshoot connector and provisioning issues
  -Work with REST APIs and flat file integrations ‍
• Access Governance & Compliance
  -Execute and manage access certifications/campaigns
  -Ensure compliance with audit requirements (SOX, ISO, GDPR)
  -Generate audit reports and evidence
  -Support audit queries ‍
• Automation & Optimization
  -Automate repetitive tasks and workflows
  -Improve provisioning efficiency and reduce manual effort
  -Identify process gaps and recommend improvements ‍
• Monitoring & Reporting
  -Track SLAs, KPIs, and operational metrics
  -Build reports and dashboards for stakeholders
• Stakeholder Management
  Work closely with client teams, application owners, and auditors
  Provide regular updates and service reviews

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Required Skills

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• Technical Skills
  -Hands-on experience with Saviynt
  -Strong understanding of IAM/IGA concepts
  -Knowledge of:
  -User lifecycle (JML)
  -RBAC / access control models
  -SSO, MFA basics
  Experience with:
  SQL (for queries, troubleshooting)
  APIs / JSON
  Basic scripting (PowerShell / Python)
• Saviynt-Specific Knowledge
  -Access Request workflows
  -Certification campaigns
  -Role management
  -Rules, controls, and analytics
  -Job monitoring & troubleshooting

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What We Offer

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• Competitive salary with performance-based incentives.
• Opportunity for career growth into Account Executive or Channel roles.
• Collaborative, technology-driven, and fast-paced work environment.
• Professional development and certification opportunities.

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